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TRASHRUN PRIVACY POLICY

Last Updated: March 17, 2026 | Effective Date: March 17, 2026

This Privacy Policy explains how TrashRun, LLC, a subsidiary of GridLink Services Corporation, together with its parent, subsidiaries, and affiliates (“TrashRun,” “we,” “us,” or “our”) collect, use, disclose, and protect information when you access or use the TrashRun platform, including our websites, progressive web applications, APIs, and related services (collectively, the “Platform”).

This Privacy Policy applies to information we process in our capacity as a “business” or “controller” under applicable privacy laws.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information you provide when you create an account, use the Platform, request or perform services, or communicate with us, including:

  • Name, email address, and phone number
  • Account credentials and profile information
  • Property, unit, building, or jobsite information (addresses, unit counts, building layouts, access instructions, gate codes, and placement notes)
  • Communications with other users or TrashRun, including in-platform messages linked to job records
  • Photos, checklists, timestamps, and other proof-of-service documentation
  • Reviews, ratings, and feedback
  • Support inquiries, dispute submissions, and related correspondence

1.2 Provider-Specific Information

If you are a service provider, we may collect additional information necessary to operate the marketplace and support compliance, including:

  • Business entity information (company name, contact information, service regions, operating hours)
  • Government-issued identification
  • Licensing, permit, and insurance documentation, including expiration dates
  • Compliance attestations and certification records
  • Equipment and vehicle information (dumpster sizes, truck types, trailer capacity, service capabilities)
  • Payout-related information (such as bank account details or payout account identifiers)
  • Performance and reliability metrics generated through Platform use (on-time rates, completion rates, cancellation history, dispute outcomes)

1.3 Property Manager and Resident Information

If you are a property manager, we collect information you provide when configuring properties and valet trash services, including:

  • Property profiles (property name, address, unit counts, building layouts, dumpster and compactor locations)
  • Valet service schedules, coverage zones, bag limits, prohibited items lists, and resident rules
  • Escalation and notification preferences

If you are a resident at a property that uses TrashRun valet services, your property manager may provide us with information about your unit or building for purposes of coordinating service. We may also collect information directly from you if you create an account, submit service requests, purchase add-on services, or receive notifications through the Platform.

1.4 Photographic and Visual Evidence

The Platform relies on photographic evidence to verify service completion, document incidents, and support dispute resolution. Photos collected through the Platform may include:

  • Delivery and pickup confirmation photos showing dumpster placement or removal at customer properties
  • Route completion photos of dumpster or compactor areas at serviced properties
  • Violation and incident documentation photos (such as prohibited items, unsealed trash, or access obstructions)
  • Before-and-after photos for bulk hauling jobs
  • Disposal confirmation photos
  • Customer-submitted photos of items, debris, or placement areas included with service requests

These photos become part of the job record and may be visible to other users involved in the job (such as the assigned provider, the customer, the property manager, or TrashRun administrators) as necessary for service coordination, transparency, and dispute resolution.

1.5 Payment and Transaction Information

Payments, escrow, payouts, refunds, and chargebacks are processed by third-party payment processors.

TrashRun does not store full payment card numbers.

We receive limited transaction information (such as payment status, transaction identifiers, amounts, and the last four digits of a card where applicable) necessary to operate the Platform, provide support, prevent fraud, and maintain records.

For resident add-on purchases (such as extra pickup days, additional bag allowances, or bulky item requests), we maintain records of the purchase, fulfillment status, and associated billing.

1.6 Automatically Collected Information

When you use the Platform, we automatically collect:

  • IP address
  • Device identifiers
  • Browser and operating system information
  • Usage data, logs, and timestamps
  • Approximate location derived from IP address

1.7 Precise Geolocation Data

The Platform uses precise geolocation data for service coordination, verification, and operational monitoring. If you are a service provider or valet worker, the Platform collects precise location data during active service periods, including:

  • GPS coordinates when you indicate you are traveling to a service location
  • Arrival verification through geofence confirmation at the service property
  • Continuous presence monitoring within the property geofence during active service
  • Completion location verification when a route or job is marked complete
  • Service duration calculations based on arrival and departure timestamps
  • This location data is used to provide estimated arrival times, monitor route progress, detect late or missed service, support fraud prevention, and generate operational records for property managers and administrators.

We will request location permission through your device or browser before collecting precise geolocation data. You may revoke location permission through your device settings at any time; however, disabling location services may prevent you from performing certain Platform functions that require geolocation verification.

1.8 Cookies and Similar Technologies

We and our service providers use cookies, SDKs, pixels, local storage, and similar technologies for:

  • Authentication and security
  • Fraud prevention
  • Session management and preferences
  • Analytics and performance monitoring

You can manage cookie preferences through your browser settings or through any cookie preference tools we make available on the Platform. For more information about how we use cookies and your choices, please refer to our Cookie Notice (if separately published) or contact us.

2. HOW WE USE INFORMATION

We use information to:

  • Operate, maintain, and improve the Platform
  • Facilitate jobs, service routes, communications, and proof-of-service workflows
  • Match service requests with qualified providers based on location, capability, availability, and performance
  • Process payments, escrow, payouts, refunds, and chargeback support
  • Verify identity, eligibility, and compliance, including provider certification and insurance monitoring
  • Coordinate valet trash routes, resident notifications, and property-level service schedules
  • Generate service transparency records for property managers, including route timestamps, completion photos, and incident reports
  • Prevent fraud, misuse, and unsafe activity, including detecting service completion without geofence presence
  • Provide customer support and resolve disputes using job timelines, evidence records, and communications
  • Generate operational analytics, including provider performance metrics, demand forecasting, and service reliability monitoring
  • Enforce our Terms of Service and other agreements
  • Comply with legal, accounting, and regulatory obligations

We do not sell personal information in exchange for monetary consideration. We do not share personal information for cross-context behavioral advertising purposes. If our practices change, we will update this Privacy Policy and provide any notices required by applicable law.

3. HOW WE SHARE INFORMATION

3.1 With Other Platform Users

We share job-related information among users as necessary to coordinate and verify services:

  • Customers and Providers: Job details, service addresses, placement instructions, scheduling information, communications, and proof-of-service documentation.

Property Managers: Route execution data (including provider travel status, arrival times, service duration, and completion timestamps), completion photos, incident and violation reports with associated evidence, resident add-on fulfillment records, and historical service logs for their properties.

Residents: Service reminders, route status notifications (where enabled by the property manager), and violation explanations with supporting documentation (where applicable).

3.2 With Service Providers (Vendors)

We share information with third-party vendors that provide services on our behalf, such as:

  • Payment processing, escrow, and payouts
  • Hosting, storage, and infrastructure
  • Analytics, monitoring, and communications
  • Identity verification or background checks (if enabled)
  • Fraud prevention and security services
  • Mapping, geolocation, and routing services
  • These vendors are authorized to process information only as necessary to provide their services and are subject to contractual restrictions.

3.3 With Our Corporate Family

We may share information with our parent company, GridLink Services Corporation, and any current or future subsidiaries or affiliates for purposes consistent with this Privacy Policy, including operational support, analytics, and compliance.

3.4 Legal, Safety, and Compliance

We may disclose information if we reasonably believe disclosure is necessary to:

  • Comply with law, regulation, or legal process
  • Respond to lawful requests from government authorities
  • Protect the rights, safety, or property of TrashRun, users, or others
  • Investigate or prevent fraud, misuse, or security incidents

3.5 Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, restructuring, or sale of assets. We will notify affected users of any change in ownership or control that materially affects how personal information is handled.

4. SENSITIVE INFORMATION

Certain information we collect may be considered “sensitive” under applicable state privacy laws, including:

  • Government-issued identification numbers
  • Precise geolocation data
  • Financial account information used for provider payouts

We collect and use sensitive information only for the purposes described in this Privacy Policy. Where required by law, we will provide additional notice or obtain consent before processing sensitive information for purposes beyond those disclosed here.

5. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Operate the Platform and maintain accounts
  • Complete transactions and maintain business records
  • Comply with legal, accounting, and regulatory obligations
  • Prevent fraud and enforce our agreements
  • Resolve disputes and support claims
  • Retention periods vary based on data type, user role, and legal requirements. As general guidance:
  • Job records, proof-of-service photos, and payment records are retained for at least three (3) years following job completion to support dispute resolution, compliance, and operational auditing.

Provider compliance documentation (insurance, permits, licenses) is retained for at least two (2) years following the end of the provider’s relationship with the Platform, or longer if required by applicable regulations.

Geolocation data collected during active service is retained in association with the job record for the same period as the underlying job record.

Account information is retained for as long as the account remains active, and for a reasonable period thereafter to comply with legal obligations and resolve any outstanding matters.

When personal information is no longer required, we will delete or de-identify it in accordance with our data retention practices.

6. SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures include encryption of data in transit, access controls, and regular security assessments.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you become aware of any unauthorized access to your account, please contact us immediately.

7. YOUR CHOICES

You may:

  • Access and update certain account information through your profile settings
  • Opt out of non-essential marketing communications by following the unsubscribe instructions in those communications
  • Request deletion of your account, subject to legal and operational retention requirements
  • Manage device permissions (such as camera, photo library, and location access) through your device or browser settings
  • Important: Service providers who disable location permissions may be unable to perform certain Platform functions that require geolocation verification, such as route execution and proof-of-service submission.

8. CHILDREN’S PRIVACY

The Platform is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will take steps to delete that information promptly.

9. U.S. STATE PRIVACY RIGHTS

Depending on your state of residence (including but not limited to California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws), you may have rights to:

  • Access the personal information we have collected about you
  • Correct inaccurate personal information
  • Delete personal information (subject to exceptions)
  • Obtain a copy of your information in a portable format (where applicable)
  • Opt out of the sale or sharing of personal information (where applicable)
  • Opt out of targeted advertising or certain profiling activities (where applicable)
  • Appeal a denied privacy request (where required by law)

To exercise your rights, contact us at privacy@gridlinkservices.com. We will take reasonable steps to verify your identity before processing your request and will respond within the timeframes required by applicable law.

We honor legally recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by applicable law. If we detect a GPC signal from your browser, we will treat it as a valid opt-out request for the applicable jurisdiction.

You will not receive discriminatory treatment for exercising your privacy rights.

10. THIRD-PARTY LINKS AND INTEGRATIONS

The Platform may contain links to third-party websites, services, or integrations (such as mapping or navigation providers). Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review the privacy policies of any third-party services you access through the Platform.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Platform or by other means (such as email) prior to the changes taking effect. The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

Continued use of the Platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • TrashRun, LLC
  • A subsidiary of GridLink Services Corporation
  • Privacy Inquiries: privacy@gridlinkservices.com
  • General Legal: legal@gridlinkservices.com

END OF PRIVACY POLICY