ArrowLeftBack to home

TRASHRUN TERMS OF SERVICE

Last Updated: March 17, 2026 | Effective Date: March 17, 2026

These Terms of Service (“Terms”) govern access to and use of the TrashRun platform, including all websites, progressive web applications, APIs, and related services (collectively, the “Platform”), operated by TrashRun, LLC, a subsidiary of GridLink Services Corporation, together with its affiliates (“TrashRun,” “we,” “us,” or “our”).

By creating an account, clicking “I Agree,” or otherwise accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you may not use the Platform.

These Terms incorporate by reference our Privacy Policy, any applicable Provider Agreement, Property Manager Service Agreement, and any service-specific policies or guidelines published on the Platform (collectively, “Supplemental Agreements”). In the event of a conflict between these Terms and a Supplemental Agreement, the Supplemental Agreement shall control with respect to the subject matter it covers.

1. DEFINITIONS

“Customer” means any individual, resident, business, or other user requesting services through the Platform.

“Property Manager” or “PM” means any user who manages one or more multifamily or commercial properties and configures services (including valet trash) on behalf of a property or its residents through the Platform.

“Resident” means an individual residing at a property where valet trash or other recurring services are coordinated through the Platform.

“Provider” means any third-party service provider performing waste-related services through the Platform, including dumpster haulers, valet trash workers, and bulk hauling operators.

“Job” means any service request created, assigned, and tracked through the Platform, including dumpster rental orders, valet trash routes, and bulk hauling requests.

“Service” means waste-related services performed by a Provider, not by TrashRun.

“Proof of Service” means photos, geolocation records, timestamps, checklists, confirmations, or other evidence submitted or recorded through the Platform to document job execution.

“Escrow” means funds temporarily held by a third-party payment processor pending release in accordance with these Terms.

“User Content” means all content submitted to the Platform by users, including photos, messages, reviews, documents, and service request details.

“Add-On Service” means an optional service available to Residents at participating properties, such as extra pickup days, additional bag allowances, or bulky item removal, as configured by the Property Manager.

2. PLATFORM ROLE AND MARKETPLACE MODEL

2.1 Managed Marketplace

TrashRun operates as a managed logistics and payments marketplace. Customers request services through the Platform, and TrashRun coordinates fulfillment by matching requests with qualified Providers based on location, capability, availability, and other factors.

The Platform manages pricing presentation, payment processing, job lifecycle tracking, proof-of-service verification, and dispute resolution. Customers interact with TrashRun as the service platform rather than selecting or contracting directly with individual Providers.

2.2 What TrashRun Does Not Do

TrashRun:

  • does not provide waste collection, hauling, valet trash, or disposal services;
  • does not act as a broker, agent, fiduciary, or representative of any user;
  • is not a party to any service agreement between Customers and Providers.

All Services are performed solely by Providers acting as independent contractors. TrashRun’s role is limited to providing the technology platform, coordinating logistics, processing payments, and maintaining operational records.

2.3 Verification Disclaimer

Any verification of Provider licenses, permits, insurance, certifications, or compliance documentation is administrative and informational only. It does not constitute endorsement, certification, or a guarantee of Provider compliance, competence, or service quality.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

You must be at least eighteen (18) years old, have legal capacity to enter into contracts, and provide accurate and current information during registration.

Business users represent and warrant that they are authorized to bind the applicable entity to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You must notify TrashRun immediately of any unauthorized access to or use of your account.

4. USER ROLES AND ROLE-SPECIFIC OBLIGATIONS

The Platform supports multiple user roles. Role-specific obligations apply in addition to these Terms.

4.1 Customers

Customers may request dumpster rentals, bulk hauling services, and other waste services through the Platform. Customer responsibilities are described in Section 8.

4.2 Property Managers

Property Managers may create property profiles, configure valet trash service schedules and coverage, establish resident rules and policies, manage resident add-on offerings, and monitor service execution at their properties. Property Managers represent and warrant that they have authority to configure services and establish rules on behalf of the property and its residents.

Additional Property Manager obligations may be set forth in a separate Property Manager Service Agreement.

4.3 Residents

Residents at properties using TrashRun valet services may receive service notifications, view property rules and schedules, report issues, and purchase Add-On Services where enabled by the Property Manager. Residents are responsible for complying with the property rules established by the Property Manager and displayed on the Platform, including bag limits, prohibited items, and placement requirements.

4.4 Providers

Providers perform Services through the Platform. Provider obligations are described in Sections 5, 6, and 7. Additional obligations may be set forth in a separate Provider Agreement.

4.5 Administrators

TrashRun administrators manage Platform operations, including provider onboarding, job monitoring, dispute resolution, and payout oversight. Administrator actions taken through the Platform are performed on behalf of TrashRun.

5. PROVIDERS — INDEPENDENT CONTRACTOR STATUS

All Providers acknowledge and agree that they are independent contractors and not employees, agents, partners, or joint venturers of TrashRun.

TrashRun does not control work methods, schedules, routes, equipment, or personnel. While the Platform may provide suggested routing, scheduling tools, or dispatch features, these are operational aids and do not constitute direction or control over how Providers perform Services.

Providers are solely responsible for:

  • all applicable licenses, permits, and regulatory authorizations;
  • insurance coverage adequate for the Services they perform;
  • all taxes, payroll, withholding, and benefits for themselves and their personnel;
  • compliance with all applicable federal, state, and local laws and regulations, including those governing waste handling, transportation, and disposal;
  • the safety and supervision of their personnel, vehicles, and equipment.

6. PROVIDER REPRESENTATIONS AND ONGOING COMPLIANCE

Providers represent and warrant that they:

  • are legally authorized to perform each Job accepted through the Platform;
  • maintain all required licenses, permits, and insurance in good standing;
  • will promptly update or replace any expired, revoked, or materially changed documentation;
  • will comply with all laws governing waste handling, transportation, and disposal;
  • will submit accurate and truthful Proof of Service for each Job.
  • TrashRun may suspend, restrict, or terminate Provider access at any time for non-compliance, failure to maintain required documentation, or for conduct that threatens Platform integrity or user safety.

7. PROVIDER PLATFORM OBLIGATIONS

7.1 Job Lifecycle Compliance

Providers must update job status through the Platform as work progresses, including marking lifecycle stages such as en route, delivery or service start, and completion. Each status update generates a timestamped record in the job timeline.

7.2 Proof-of-Service Requirements

Providers must submit required Proof of Service for each Job in accordance with Platform policies. Required documentation varies by service type and may include:

  • Delivery confirmation photos (dumpster rentals)
  • Pickup confirmation photos (dumpster rentals)
  • Route completion photos of the dumpster or compactor area (valet trash)
  • Violation and incident documentation with photos where required by policy
  • Before-and-after photos and disposal confirmation (bulk hauling)
  • Failure to submit required Proof of Service may delay payout release and may result in administrative review.

7.3 Geolocation and Route Verification

Providers performing services that require geolocation verification (including valet trash routes) must enable location services on their device during active service periods. The Platform records geolocation data including travel start, arrival geofence verification, in-service presence, and completion location.

This data is used for service verification, operational monitoring, and transparency. Disabling location services during active Jobs may result in incomplete job records, delayed payouts, or administrative review.

7.4 Incident and Violation Reporting

Providers must report incidents and service violations through the Platform where applicable, including bag limit violations, prohibited items, access obstructions, safety hazards, and equipment issues. Incident reports may include category classification, building or zone identification, photos, and notes.

8. CUSTOMER RESPONSIBILITIES AND SITE CONDITIONS

Customers are responsible for:

  • providing accurate job details, service locations, and placement instructions;
  • ensuring they have authority to request Services at the specified location;
  • providing safe, lawful access to service areas, including gate codes, parking instructions, and clear pathways;
  • ensuring materials requested for removal may lawfully be handled by the Provider;
  • disclosing material information about debris type, volume, and site conditions that may affect service execution.
  • TrashRun is not responsible for Service failures, delays, or additional charges caused by inaccurate information, unsafe conditions, denied access, or undisclosed site conditions.

9. PROHIBITED MATERIALS AND RESTRICTED SERVICES

Unless expressly authorized through a regulated waste service category (if available), the Platform may not be used for:

  • hazardous, medical, radioactive, biohazardous, or regulated waste;
  • asbestos, chemicals, explosives, batteries, or controlled substances;
  • illegal dumping or disposal;
  • materials requiring specialized permits not held by the assigned Provider.
  • TrashRun reserves the right, in its reasonable discretion, to determine whether any Job or material is prohibited or requires additional authorization and may cancel, suspend, or modify such Jobs without liability.
  • Customers who submit Jobs involving prohibited materials may be subject to additional charges, account suspension, or termination.

10. JOB CREATION, ASSIGNMENT, AND SERVICE RELATIONSHIP

10.1 Job Creation and Assignment

Customers submit service requests through the Platform. TrashRun assigns Jobs to qualified Providers based on factors including location, service capability, availability, and performance. In certain cases, Providers may accept or claim available Jobs through the Platform.

TrashRun does not guarantee that a Provider will be available for every request. If a suitable Provider cannot be identified, TrashRun will notify the Customer and may offer alternative scheduling or cancel the Job.

10.2 Service Relationship

Any service relationship formed through the Platform is between the Customer and the Provider. TrashRun facilitates coordination but does not guarantee Service performance, timing, quality, or outcomes.

10.3 Job Lifecycle and Records

All Jobs follow a structured lifecycle tracked through the Platform. Lifecycle stages vary by service type but generally include: job requested, job assigned, scheduled, provider en route, service started, service completed, proof uploaded, and job closed.

Each lifecycle transition generates a timestamped record. The Platform maintains a chronological timeline of all job activity, which may be used for operational monitoring, dispute resolution, and compliance purposes.

10.4 Job Modifications

The Platform supports controlled job modifications including rental extensions, early pickup requests, dumpster swaps, schedule adjustments, and pricing recalculations. All modifications are recorded within the job timeline and may result in adjusted pricing. Additional payment authorization may be required for modifications that increase the job total.

11. VALET TRASH SERVICES

11.1 Service Model

Valet trash services are recurring waste collection services coordinated through the Platform for multifamily properties. Property Managers configure service schedules, coverage zones, and resident rules. Providers execute service routes at properties on scheduled service nights.

11.2 Resident Obligations

Residents at properties receiving valet trash services must comply with the rules and policies configured by the Property Manager and displayed on the Platform, including:

  • bag limits per service night;
  • bag preparation requirements (sealed, tied, weight limits);
  • prohibited items restrictions;
  • placement timing and location requirements.
  • Violations of property rules may result in non-collection of trash. Residents will receive notification of the reason for non-collection, which may include photographic documentation.

11.3 Add-On Services

Where enabled by the Property Manager, Residents may purchase Add-On Services including extra pickup days, additional bag allowances, and bulky item removal. Add-On Services are subject to:

  • availability and capacity limits configured by the Property Manager;
  • cutoff times for same-day service (as displayed on the Platform);
  • separate pricing disclosed at the time of purchase;
  • the fulfillment and billing terms applicable to the specific Add-On.

11.4 Service Notifications

Residents may receive service-related notifications including reminders prior to service nights, route status updates (where enabled by the Property Manager), and non-collection explanations. Notification delivery is subject to the communication preferences configured by the Property Manager and the Resident.

12. PAYMENTS, ESCROW, AND FEES

12.1 Payment Processing

Payments, escrow, payouts, refunds, and chargebacks are processed by third-party payment processors. TrashRun does not store full payment credentials.

12.2 Escrow and Release of Funds

Customer payments may be held in Escrow. Funds may be released upon one or more of the following, as determined by TrashRun in its discretion:

  • submission of required Proof of Service;
  • Customer confirmation of completion;
  • expiration of the applicable dispute period without a dispute being raised;
  • administrative resolution of a dispute.
  • TrashRun does not guarantee any specific timing for the release of funds.

12.3 Fees and Additional Charges

TrashRun may charge platform fees, service fees, cancellation fees, no-show fees, or other fees disclosed prior to checkout or within the applicable service agreement.

Additional charges may apply for circumstances such as excess weight, extended service time, access issues, prohibited materials, equipment damage, permit violations, rental extensions, dumpster swaps, or increases in third-party disposal, landfill, or tipping fees, as displayed on the Platform or documented through Proof of Service.

12.4 Property-Level and Recurring Billing

Valet trash services may be billed on a recurring basis at the property level, including monthly contracts, per-service billing, or bundled pricing as agreed between the Property Manager and TrashRun. Resident Add-On Services are billed separately on a per-request or subscription basis with clear receipts and itemization.

12.5 Provider Payouts

Providers receive payouts after job completion verification and expiration of any applicable dispute window. Providers may track payout status, amounts, and history through the provider dashboard.

12.6 Chargebacks and Offsets

TrashRun may reverse payments, withhold or delay payouts, and offset amounts owed against any current or future payments due to a user, across one or more Jobs or accounts. TrashRun may require cooperation in chargeback investigations.

13. CANCELLATIONS, NO-SHOWS, AND PARTIAL COMPLETION

13.1 Cancellation Policy

Cancellation terms vary by service type. The following baseline terms apply unless superseded by service-specific policies displayed at the time of booking:

  • Customer cancellations made more than twenty-four (24) hours before the scheduled service window are eligible for a full refund, less any applicable cancellation fee disclosed at checkout.
  • Customer cancellations made within twenty-four (24) hours of the scheduled service window may be subject to a cancellation fee or partial charge, as disclosed on the Platform.
  • Provider cancellations may result in administrative review, reliability scoring adjustments, and reassignment of the Job.

13.2 No-Shows

If a Provider fails to arrive for a scheduled Job without prior cancellation, TrashRun may reassign the Job, apply penalties, and adjust the Provider’s reliability score. Customers affected by Provider no-shows will be notified and offered rebooking or a refund.

If a Customer is unavailable or site access is denied at the scheduled time, the Provider may document the failed attempt through the Platform. Applicable no-show or failed-access fees may apply.

13.3 Partial Completion

Partial completion of a Job may result in partial payment. The determination of whether partial completion warrants partial or full payment is made by TrashRun based on available evidence, Proof of Service, and applicable policies.

14. DISPUTES AND ADMINISTRATIVE RESOLUTION

14.1 Dispute Submission

Disputes must be raised within seven (7) calendar days following the date of job completion (or the scheduled completion date, if the Job was not completed). Disputes submitted after this period may be declined at TrashRun’s discretion.

14.2 Evidence and Review

Disputes are reviewed based on available evidence, which may include Proof of Service (photos, geolocation records, timestamps), job timeline records, communications between users, provider notes, and any additional documentation submitted by the parties.

14.3 Resolution

TrashRun administrators may issue refunds, partial refunds, job adjustments, or other remedies based on the evidence and applicable policies in effect at the time of the Job. All dispute outcomes are recorded within the job record.

TrashRun’s administrative dispute determinations are final and binding with respect to Platform-level resolution. Nothing in this Section limits either party’s rights under the arbitration provision in Section 21.

15. USER CONTENT AND LICENSE

Users grant TrashRun a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, modify, display, and distribute User Content for Platform operations, service coordination, proof-of-service documentation, dispute resolution, analytics, reporting, marketing, and Platform improvement.

This license survives termination of your account to the extent necessary for TrashRun to maintain job records, resolve disputes, and comply with legal obligations.

TrashRun may remove User Content that is false, misleading, unlawful, abusive, or that violates these Terms or the rights of others.

You represent and warrant that you have the right to submit all User Content and that your User Content does not infringe the rights of any third party.

16. COMMUNICATIONS AND ELECTRONIC CONSENT

You consent to receive transactional and operational communications by email, SMS, push notification, in-platform notification, or similar electronic means, including:

  • job confirmations, assignments, and status updates;
  • provider en route, arrival, and completion notifications;
  • service reminders (including valet trash pickup reminders);
  • payment confirmations, receipts, and payout notices;
  • dispute, case, and resolution notifications;
  • policy updates and Platform announcements.
  • Electronic acceptance of these Terms (including clicking “I Agree” or creating an account) constitutes a legally binding signature under the federal E-SIGN Act and applicable state law.
  • You may opt out of non-essential marketing communications at any time. Transactional and operational communications necessary for Platform use cannot be opted out of while your account remains active.

17. INTELLECTUAL PROPERTY AND FEEDBACK

The Platform, including all software, design, content, trademarks, and related intellectual property, is owned by TrashRun or its licensors. You may not copy, scrape, reverse engineer, decompile, or otherwise misuse the Platform or its content.

Any feedback, suggestions, or ideas you provide regarding the Platform may be used by TrashRun without restriction, attribution, or compensation.

18. DISCLAIMERS

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TRASHRUN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TRASHRUN DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

TRASHRUN DOES NOT GUARANTEE THE QUALITY, SAFETY, LEGALITY, OR TIMELINESS OF ANY SERVICE PERFORMED BY A PROVIDER. TRASHRUN DOES NOT ENDORSE ANY PROVIDER AND IS NOT RESPONSIBLE FOR ANY PROVIDER’S ACTS OR OMISSIONS.

19. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRASHRUN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM OR ANY SERVICES.

TRASHRUN’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO TRASHRUN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF TRASHRUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless TrashRun, its parent (GridLink Services Corporation), affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • your use of the Platform;
  • Services performed or received through the Platform;
  • your violation of these Terms or any applicable law;
  • User Content you submit;
  • breach of any representation or warranty made in these Terms;
  • your negligence or willful misconduct;
  • any dispute between you and another user of the Platform.

21. ARBITRATION AND CLASS ACTION WAIVER

21.1 Agreement to Arbitrate

Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any Services, or any related transaction shall be resolved by binding arbitration on an individual basis, rather than in court.

21.2 Administrator and Rules

Arbitration shall be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as determined by the nature of the dispute.

21.3 Location

Arbitration shall take place in South Carolina or remotely (by videoconference or telephone), as determined by the arbitrator or by mutual agreement of the parties.

21.4 Class Action Waiver

ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITIES ONLY. You agree to waive any right to participate in a class action, collective action, representative action, or private attorney general action against TrashRun.

21.5 Small Claims and Injunctive Relief

Either party may bring an individual claim in small claims court if the claim is eligible under the court’s jurisdictional rules. TrashRun may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, Platform integrity, confidential information, or to prevent misuse or fraud.

21.6 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to legal@gridlinkservices.com within thirty (30) days of first accepting these Terms. The notice must include your name, account identifier, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in court in accordance with Section 22.

21.7 Severability and Survival

If the class action waiver in Section 21.4 is found unenforceable as to a particular claim, the arbitration agreement shall remain in full force and effect for all other claims. This Section survives termination of these Terms and your account.

22. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws principles.

For any claims not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in South Carolina.

23. TERMINATION

TrashRun may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Grounds for suspension or termination include, without limitation: violation of these Terms, failure to maintain required compliance documentation, fraudulent activity, safety concerns, or conduct that threatens Platform integrity.

Upon termination:

  • any outstanding payment obligations remain due;
  • Provider payouts for verified completed Jobs will be processed in accordance with standard payout schedules;
  • TrashRun will retain job records, Proof of Service, and related data as described in the Privacy Policy.

Sections relating to payments (Section 12), indemnification (Section 20), limitation of liability (Section 19), disclaimers (Section 18), arbitration (Section 21), governing law (Section 22), intellectual property (Section 17), and user content licenses (Section 15) survive termination.

24. MODIFICATIONS TO THESE TERMS

TrashRun may modify these Terms from time to time. If we make material changes, we will provide at least thirty (30) days’ advance notice through the Platform, by email, or by other reasonable means before the changes take effect.

Continued use of the Platform after the effective date of modified Terms constitutes acceptance of those modifications. If you do not agree with the modified Terms, you must stop using the Platform and may request account deletion.

Non-material changes (such as corrections of typographical errors or formatting updates) may take effect immediately upon posting.

25. MISCELLANEOUS

Assignment. Users may not assign or transfer these Terms without TrashRun’s prior written consent. TrashRun may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

Force Majeure. TrashRun shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including natural disasters, pandemics, government actions, labor disputes, utility failures, or internet disruptions.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. TrashRun’s failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or the right to enforce it in the future.

Entire Agreement. These Terms, together with the Privacy Policy and any applicable Supplemental Agreements, constitute the entire agreement between you and TrashRun regarding your use of the Platform.

Notices. Notices to users may be provided electronically via the Platform, by email to the address on file, or by other reasonable means. Notices to TrashRun must be sent to legal@gridlinkservices.com.

Third-Party Beneficiaries. Payment processors and GridLink Services Corporation are intended third-party beneficiaries solely to the extent necessary to enforce applicable provisions. No other third-party beneficiaries are intended.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

Relationship of Parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between TrashRun and any user.

26. CONTACT

If you have questions about these Terms, please contact us:

  • TrashRun, LLC
  • A subsidiary of GridLink Services Corporation
  • Legal Inquiries: legal@gridlinkservices.com
  • Privacy Inquiries: privacy@gridlinkservices.com

END OF TERMS OF SERVICE